Production Support
There is much more to production support than a phone number for end-users to call, and a person to pick up. A mature support organization can provide a much wider variety of services. A production support team may include developers, system engineers and database administrators and will be responsible for receiving incidents and requests from end-users, analyzing them and either responding to the end-user with a solution or escalating it to the other IT teams. The Production Support wing of I&I follows industry best practices to fit its unique Production Support Model. They assist us in optimizing the IT service delivery. We use specific tools to monitor site response time, schedule jobs, fix codes, for portal documentation, and for version control.
IT Services
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From
Application Development to Production Support, I&I offers a wide range of information
technology services. We help our clients encounter challenges successfully and achieve
the target.
Application Development
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We help our customers address varying business
and technology challenges by defining, designing, and deploying applications personalized
to meet their business needs.
ERP
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ERP
provides a combined data system that produces one consistent compilation of data
that many divisions of a business can understand and use. ERP implementation has
innumerable advantages.
CRM
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I&I’s
CRM services range from seamless on-site professional services to timely, cost-effective
turnkey solutions. Our expertise helps clients apply technology for business advantage
across industries.
Professional Services
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Our Professional Services Team (PST) offerings
range from IT Strategic Advisory to IT Staff Augmentation Services. PST’s efforts
are to harmonize the clients’ IT initiatives and their organizational objectives.
DW / BI
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We
deliver significant value to the business through solutions such as data warehouses,
data marts, BI and operational data stores through reconciliation and delivery of
large amounts of enterprise data.
IT Infrastructure
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Managing
the complex IT Infrastructure is a challenging task. Today’s dynamic business environment
demands effective infrastructure management to enhance business continuity and service
quality.
Enterprise Solutions
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IT Infrastructure Library (ITIL) is a standard
for best practices and processes providing a lifecycle approach for managing your
IT services. I&I assists enterprises in implementing ITIL.
Quality Assurance
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We
believe that QA has more to do with guaranteeing the integrity of your mission-critical
business systems than just trying out a software and see if it works. I&I provides
a comprehensive testing environment

