There is much more to production support than a phone number for end-users to call, and a person to pick up. A mature support organization can provide a much wider variety of services. A production support team may include developers, system engineers and database administrators and will be responsible for receiving incidents and requests from end-users, analyzing them and either responding to the end-user with a solution or escalating it to the other IT teams. The Production Support wing of I&I follows industry best practices to fit its unique Production Support Model. They assist us in optimizing the IT service delivery. We use specific tools to monitor site response time, schedule jobs, fix codes, for portal documentation, and for version control.
From Application Development to Production Support, I&I offers a wide range of information technology services. We help our clients encounter challenges successfully and achieve the target.
Our Professional Services Team (PST) offerings range from IT Strategic Advisory to IT Staff Augmentation Services. PST’s efforts are to harmonize the clients’ IT initiatives and their organizational objectives.
DW / BI
We deliver significant value to the business through solutions such as data warehouses, data marts, BI and operational data stores through reconciliation and delivery of large amounts of enterprise data.
Managing the complex IT Infrastructure is a challenging task. Today’s dynamic business environment demands effective infrastructure management to enhance business continuity and service quality.
IT Infrastructure Library (ITIL) is a standard for best practices and processes providing a lifecycle approach for managing your IT services. I&I assists enterprises in implementing ITIL.
We believe that QA has more to do with guaranteeing the integrity of your mission-critical business systems than just trying out a software and see if it works. I&I provides a comprehensive testing environment