Dynamics 365 for CRM
Enables your organization to offer the best customer service to meet business objectives. Dynamics 365 offers a unified customer relationship management (CRM) platform that makes information available across projects and program touch points so your department’s case managers can offer the consistency and personalization that the constituents are seeking. Easily build self-service portals and provide data analytics on customer service, enable predictive customer service with a searchable knowledge base and an online community space.